At NOBLE STRIDE JEWEL GROUP PTE. LTD., we strive to ensure that your order is processed and shipped as quickly and efficiently as possible. This Shipping Policy provides information on our shipping methods, delivery times, and associated costs.
1. Shipping Methods
We offer a variety of shipping carriers to deliver your orders, including:
- USPS
- FedEx
- UPS
- DHL
- And other trusted carriers
The shipping method selected during checkout will determine the estimated delivery time and cost of shipping.
2. Shipping Destinations
We currently ship to worldwide. If your location is not supported, please contact us at [email protected] to inquire about custom shipping options.
3. Processing Time
Once you place an order, we aim to process and dispatch your order within 2-3 business days, depending on the availability of items. Orders placed during weekends or holidays will be processed the next business day.
Please note that processing times may vary during peak periods or due to unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated based on the shipping method chosen at checkout and the delivery destination. You will be able to see the exact shipping charges before completing your order. Any additional charges such as customs duties, taxes, or handling fees are the responsibility of the customer.
5. Delivery Times
Estimated delivery times depend on the shipping method and destination. Below are the general estimated delivery times for each carrier:
- USPS: 5-7 business days
- FedEx: 3-5 business days
- UPS: 3-7 business days
- DHL: 4-6 business days
Please note that delivery times may vary based on the destination, carrier, and time of year, especially during peak holiday seasons.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track the status of your package. You can use this tracking number to check the delivery progress directly with the carrier.
7. Shipping Delays
While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather, natural disasters, or customs procedures. We are not responsible for delays caused by the carrier, and we encourage you to check with the carrier directly for further updates if there are any issues with your delivery.
8. International Shipping
For international orders, please be aware that customs duties, taxes, and import fees may apply depending on the country of destination. These charges are the responsibility of the customer and will be collected by the carrier upon delivery. We recommend contacting your local customs office for more information about potential charges.
9. Address Accuracy
Please ensure that your shipping address is correct and complete to avoid delays. We are not responsible for packages that are undeliverable due to incorrect or incomplete addresses.
10. Shipping Issues and Customer Support
If you experience any issues with your order, such as damage during shipping, or if you believe your order is missing or delayed, please contact us as soon as possible at [email protected]. We will work with the carrier to resolve the issue promptly.
11. Contact Us
If you have any questions or concerns about our shipping policies or need assistance with your order, please do not hesitate to contact us at:
Email: [email protected]