At NOBLE STRIDE JEWEL GROUP PTE. LTD., we strive to ensure that you are satisfied with every purchase. However, if you are not completely happy with your order, we offer a returns process to ensure a smooth experience.
1. Eligibility for Returns
You may return items within 30 days from the date of delivery, provided they meet the following conditions:
- The items are unused, unworn, and in the same condition as when received.
- The items are in their original packaging, including all tags, labels, and accessories.
- Proof of purchase (order number or receipt) is included with the return.
Please note that some products, such as clearance items, personalized items, or undergarments, may not be eligible for returns.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact us at [email protected] with your order number and the items you wish to return.
- Our customer service team will provide you with return instructions and a return authorization number (if required).
- Carefully pack the items in their original packaging to prevent damage during transit.
- Return the items to the address provided by our customer service team.
You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
3. Refunds and Exchanges
Once your return is received and inspected, we will notify you by email regarding the status of your return. If the return is approved, you will receive a refund to your original payment method. Please allow up to 7 days for the refund to be processed.
If you prefer to exchange the item for a different size or style, please indicate your preference when contacting customer service. Exchanges are subject to product availability.
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of receiving the item. We will arrange for a return at no cost to you and provide a replacement or refund based on your preference.
5. Non-Refundable Items
The following items are not eligible for return or refund:
- Final sale items or clearance items.
- Products that have been used, worn, or altered.
- Personalized or custom-made items.
- Gift cards or vouchers.
6. Shipping Fees
Shipping fees are non-refundable, except in cases where the return is due to a mistake on our part or a defective product. You are responsible for paying the return shipping costs unless otherwise stated.
7. Contact Us
If you have any questions or concerns about our Returns Policy or need assistance with your return, please do not hesitate to contact us at:
Email: [email protected]